Privacy Policy

1. Information we collect

• Contact and account data: name, email address, username, Telegram handle, company or project details, and any other information you choose to provide.
• Support and communications data: live-chat messages, support requests, follow-up replies, attachments or notes you send us, satisfaction ratings, and related conversation metadata.
• Technical and security data: IP address, forwarded IP data, user agent, request identifiers, timestamps, page paths, referrers, browser or device information, and related security-event or fraud-prevention logs.
• Usage and engagement data: page visits, clicks, feature usage, product interest, referral paths, and cookie-consent status.
• Lead and onboarding data: form submissions, page context, campaign or CTA labels, website field values, and your communications with our team.
• Payment and transaction data: wallet addresses, transaction hashes, deposit or order records, billing metadata, and, if card payments are offered in the future, payment-processor transaction details. We do not intend to store full payment-card numbers ourselves unless expressly stated otherwise.
• Marketing preference data: opt-in status, unsubscribe status, preference categories, consent timestamps, and related source records.
• Cookies and similar technologies: essential cookies used for security, session continuity, live chat, and consent, plus analytics cookies if you expressly accept them.

2. How we use information

• Provide, operate, secure, maintain, and improve our website, client workflows, and services.
• Respond to inquiries, support requests, onboarding questions, and account communications.
• Create or manage customer records, lead records, and support-history records.
• Process deposits, orders, billing records, transaction review, reconciliation, refunds where legally required, disputes, and chargeback defense where applicable.
• Send operational emails and, where permitted by law or with your consent, marketing emails.
• Prevent spam, fraud, abuse, unauthorized access, platform misuse, sanctions risk, suspicious activity, and other legal or security issues.
• Investigate complaints, enforce our contracts and policies, and protect our rights, personnel, clients, users, and third parties.
• Measure traffic and product performance using analytics tools only where non-essential analytics have been accepted.

3. Legal bases and regional notices

Depending on where you are located, we process personal information under one or more legal bases, including performance of a contract, compliance with legal obligations, our legitimate interests in operating and securing the service, and your consent where required. If you are in the EEA, UK, or another region with similar rules, you may have rights to access, correct, delete, restrict, object to certain processing, or withdraw consent. Residents of certain US states may have rights to know, access, correct, delete, or appeal as provided by applicable law.

4. Cookies, analytics, and tracking

We use cookies and similar tools for core website functionality, consent tracking, live-chat continuity, and security. Non-essential analytics are only loaded after you accept them. If analytics are enabled, we may use services such as Google Analytics with IP anonymization where supported. You can review additional details in our Cookie Policy.

5. How we disclose information

• Service providers: hosting, infrastructure, analytics, email delivery, customer support, compliance, security, and future payment-processing providers.
• Third-party platforms: where you instruct us to interact with or support integrations involving platforms such as Telegram or X.
• Professional and legal advisors: where reasonably necessary for compliance, disputes, collections, or rights protection.
• Authorities or counterparties: where required by law, subpoena, court order, sanctions compliance, anti-fraud work, abuse investigations, or where we reasonably believe disclosure is necessary to protect rights, property, or safety.
• Business transfers: in connection with a merger, restructuring, financing, acquisition, or sale of all or part of our business, subject to appropriate confidentiality measures.

6. Retention

• Security-event records: generally retained according to our operational retention windows, which currently default to about 90 days for many security logs, 30 days for certain alert records, and 120 days for certain resolved incident records, unless a longer period is needed for investigations or legal claims.
• Public live-chat session cookie: up to 14 days; live-chat conversation records may be retained longer for support continuity, quality review, legal defense, or abuse prevention, and current archived conversation retention defaults to approximately 365 days unless we need a different period.
• Lead, support, consent, unsubscribe, and customer records: retained for as long as reasonably necessary to operate the relationship, demonstrate consent status, honor opt-outs, resolve disputes, enforce our terms, or comply with legal obligations.
• Payment and transaction records: retained for accounting, reconciliation, risk review, legal, tax, and dispute-handling purposes.

7. International transfers and security

We may process information in multiple countries where we or our service providers operate. We use reasonable technical and organizational measures designed to protect information, but no method of transmission or storage is completely secure. You are responsible for using the service securely, protecting your own credentials, and avoiding the submission of sensitive information unless necessary and properly authorized.

8. Your choices and rights

• You may decline non-essential cookies and can withdraw consent through your browser settings or cookie controls.
• You may unsubscribe from marketing emails using the unsubscribe link or preferences tools we provide.
• You may request access, correction, or deletion of certain personal information, subject to verification and applicable legal exceptions.
• We may retain limited information where necessary to comply with law, resolve disputes, prevent fraud, document opt-outs, or enforce our agreements.

9. Third-party platforms and customer responsibility

If you use our services in connection with third-party platforms, datasets, groups, channels, lists, or contact information, you are responsible for ensuring you have the necessary rights, permissions, notices, and lawful basis for that use. Third-party platforms govern their own rules, enforcement actions, and privacy practices, and we are not responsible for how those third parties process information once it is submitted to or through their systems.

10. Changes and contact

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date and, where appropriate, by additional notice. Questions or privacy requests can be sent to [email protected].